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Did You Know?

Water is a universal solvent and dissolves more substances than any other liquid.

Shipping & Returns

Ordering

All orders are submitted via the secure site using high grade 256-bit SSL.

Payment

All our prices are in AUD and exclude GST.

Payment can be made by: Visa, Mastercard and Amex (No Surcharge)

Processing & Shipping

Orders are processed within 10 business days and excludes delivery times which are stated below. This is usually much quicker. Special orders and Made to order products will be processed and dispatched once they are made available and can not be cancelled, this includes systems that are built to order. We ship anywhere in New Zealand.

Approximate delivery times for New Zealand are 3-10 business days once processed depending on your location.

Customers are responsible for any freight charges incurred by refused or unclaimed shipments.

Warranty

All items include a manacfacturers warranty as specified on that particular product description. We will only replace defective goods, and proper return authorisation must be obtained.

Please contact us for more information.

Refunds and Returns

We will give you a refund (shipping and handling is not refundable) only if the product is returned (at your cost - please insure the parcel) in a resaleable condition, and that they do not fall in the following categories:

*Plumbing,

*Systems*

*Accessories,

*Faucets (Including Three Way Mixers)

*Any products that are marked as special order or made to order.

Please Note: Special order products take anywhere from 5 - 30 business days to arrive to us. Once they arrive they will be shipped out immediately.

*All our systems are built to order and tested before shipping so please allow extra time.

Refund must be requested within 14 days of purchase, and proper return authorisation must be obtained. Refund will only be issued after we received the goods and verified their conditions.

Change of mind refunds and special order/made to order products are subject to a re stocking fee please contact us for more information.



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